General Terms and Conditions
1. Introduction
1.1 These terms outline the rules for using our website and making purchases through it.
1.2 Explanations of terms and phrases used in this document can be found in section 26.
2. Acceptance
2.1 By accessing our website or placing an order, you declare and confirm the following:
(a) You are at least 18 years old.
(b) You are legally capable of entering into a binding agreement with us.
(c) No laws or treaties prevent you from forming such a contract.
2.2 We may require written proof of your authority to agree to these terms.
2.3 Additionally, you confirm:
(a) You have not been found guilty of any offenses related to computers or online activities.
(b) You have not been previously restricted from using our website or purchasing our products.
2.4 Access to the website may be restricted at our discretion.
2.5 When placing an order, you agree to the following conditions:
(a) You have carefully read and fully understood these terms and conditions.
(b) Your order serves as an offer to purchase based on these terms.
(c) Any confirmation of your order is subject solely to these terms.
(d) You consent to comply with all terms and conditions outlined here.
2.6 If you do not accept these terms, please refrain from using our site or purchasing products.
2.7 Agreement to Terms
To:
(a) Submit information on our site or
(b) Purchase products,
You must agree to these terms explicitly.
2.8 Agreement to Additional Policies
By using our website or completing a purchase, you also:
(a) Agree to our Privacy Policy.
(b) Accept our Acceptable Use Policy (refer to section 12 for details).
2.9 Recommendation
We recommend saving or printing a copy of these terms for future reference.
2.10 Disagreement with Terms
If you do not accept these terms, you are prohibited from placing an order or engaging with us.
3. Personal Use
You confirm that all products purchased through the website are for personal and non-commercial purposes. Additionally, you agree to act in your own capacity and not on behalf of another party.
4. Prices
4.1 Prices on the website include delivery costs but exclude any taxes, duties, or additional charges imposed by governments ("duty unpaid and untaxed").
4.2 Buyers are responsible for import-related fees, including customs duties, VAT, and other charges. These expenses are not included in product prices. When ordering products from outside the EU (e.g., China), you may incur customs or import VAT. Contact customer service to confirm if customs duties apply. As the buyer, you are the "importer of record" and must ensure compliance with the import regulations of your country. Please review the import taxes applicable in your country before completing your purchase.
4.3 While we aim for accuracy in all details, errors in pricing or descriptions may occur.
If a pricing error is identified, we will inform you and give you the choice to confirm your order at the correct price or cancel it.
If we cannot reach you, or if you do not respond, the order will be canceled, and a full refund issued. If you choose to proceed, delivery will be arranged, and payment adjustments will be made via the original method used.
4.4 If a pricing error exists, we reserve the right to decline an order even after sending a confirmation.
4.5 Prices may change, but such adjustments will not affect orders that have already been confirmed.
5. Placing an Order
5.1 Orders are dependent on the availability of the items. After placing an order, you will receive a confirmation email if the item is in stock. If the product is unavailable or delivery is not possible, we will notify you via email and issue a full refund for the affected purchase.
5.2 A binding agreement is established only when we send you an order confirmation. This agreement covers only the items specified in the confirmation and adheres strictly to these terms, which take precedence over any conflicting terms.
5.3 If your order includes multiple items, they may be dispatched at different times.
5.4 We reserve the right to change or remove any products or website content at any moment. We accept no responsibility for removing items or altering content, whether for you or a third party.
5.5 We may decline or cancel any order at our discretion, even after issuing an order confirmation. We are not liable for any such cancellation or refusal.
5.6 If your order is canceled after payment has been processed, we will refund the full amount, including in cases where a confirmation email was already sent.
6. Payment
6.1 Payment can be completed using any of the available methods displayed on our website.
6.2 You can also apply promotional vouchers to cover part or all of your order during checkout.
6.3 Payments may be processed through third-party services. By placing an order, you agree that we may share necessary information, including personal data, with these intermediaries.
6.4 As we are not a regulated payment processor, we are not liable for payment issues caused by third-party services.
6.5 It is your responsibility to ensure the accuracy of payment details. By making a payment, you confirm that:
(a) The payment method is in your name;
(b) Any voucher applied is legitimately yours;
(c) You have adequate funds or credit to complete the transaction.
6.6 We are not responsible for unauthorized card use, even if the card has been reported stolen. Fraudulent transactions will be reported to relevant authorities.
6.7 You agree not to:
(a) Initiate chargebacks for payments made to us;
(b) Reverse any payments already completed for purchased products.
6.8 You agree to compensate us for any losses or expenses resulting from chargebacks, cancellations, or reversals initiated by you.
7. Delivery
7.1 We will aim to deliver your purchase to the address provided during checkout.
7.2 An estimated delivery timeline will be shown during the checkout process.
7.3 If delays occur, we will notify you as soon as possible. However, to the fullest extent allowed by law, we are not responsible for losses caused by late deliveries.
7.4 If we cannot deliver to your provided address, you can choose to cancel for a full refund or provide a new delivery address.
7.5 Ownership of the products transfers to you upon successful delivery unless delivery is delayed due to your actions. In such cases, responsibility passes at the original scheduled delivery time.
7.6 If you are unavailable at delivery, the carrier may leave instructions for rescheduling or pickup.
7.7 If delivery is refused without valid reason or items are not collected, we may charge reasonable fees to cover the return.
7.8 Orders are dispatched within 2-5 business days after payment confirmation. Standard shipping typically takes 5-8 business days but may extend up to four weeks in certain cases. Products are shipped directly from the manufacturer once all items in the order are ready.
7.9 Customs, Duties, and Taxes:
You are responsible for any customs fees, duties, or taxes required for importing the product. Additional charges may apply for shipments originating outside the EU. It is your duty as the buyer to comply with local import laws and settle these fees. We advise reviewing your country’s requirements before completing your purchase.
8. Canceling or Changing an Order
8.1 You can request changes or cancellations by emailing us after placing your order.
8.2 After Packing:
Once your order has been packed, changes or cancellations are no longer possible. Instead, follow the returns process described in section 10.
If items have already shipped, you must wait to receive them before initiating a return. Notify us of your intent to cancel in advance to streamline the process. Refunds for unreceived items may only occur if 16 weeks have elapsed since the order date.
8.3 Automated Order Processing:
Our system processes orders quickly, making mid-shipment changes impossible. Refunds can only be processed if the order is canceled within 24 hours and before dispatch.
9. Defective Products
9.1 The items we offer are standard products and are not made to individual specifications.
9.2 Product descriptions and images are provided “as is” without guarantees or warranties.
9.3 Items may differ slightly from their online photos.
9.4 If you receive a defective product, email us with a detailed description and include photos of the issue.
9.5 Defective items must be returned according to the steps outlined in section 10.
9.6 Once received, we will inspect the returned product promptly.
9.7 If a defect is confirmed, you will be notified by email.
9.8 For defective items, we may:
(a) Replace the product and cover shipping costs (after the original is returned); or
(b) Issue a refund for the purchase price, including return shipping fees.
9.9 If no defect is found, we may decline a refund and deduct reasonable service fees. To the extent allowed by law, we are not liable for losses caused by such determinations.
10. Returns and Refunds
10.1 This returns policy is an integral part of the terms governing your use of this site.
10.2 If you are unhappy with your purchase, you can email us to start a return within 30 days of receiving your final item. For items received by someone else on your behalf, the 30-day window begins from that date.
10.3 You are responsible for covering the cost of shipping returned items back to us.
10.4 Refunds are processed after we receive and inspect the returned products.
10.5 Items must be returned in original condition, unused, and properly packaged with labels and the original packaging intact. Returns may be declined if the condition is unacceptable.
10.6 The time it takes to process your return depends on the specifics of your order.
10.7 Once your return is inspected and approved, we will notify you via email. The refund will then be processed to the original payment method without delay.
10.8 A return is considered complete when the goods have been received by us.
10.9 Because items are shipped from Asia, delivery may take longer, which we cannot expedite. Once items are in transit, cancellations are not possible; you will need to wait to receive them before initiating a return. Advance notice of cancellation intent is encouraged to streamline the process.
Providing proof of return shipment can help speed up processing. Early refunds, prior to receiving returned items, will only be considered after 16 weeks from the order date if the items have not yet arrived.
11. Vouchers
11.1 Discount codes or promotional vouchers are available for use on purchases made through our website.
11.2 To redeem a voucher, enter the code during the checkout process.
11.3 Once applied, the voucher value will be deducted from the total order amount.
11.4 Only one discount code or voucher can be used per transaction.
11.5 Vouchers hold no cash value and do not accrue interest.
11.6 If the voucher value does not cover the full cost of the order, the balance can be paid using another payment method.
11.7 When returning an item purchased with a voucher, the voucher value will not be refunded. However, any additional amount paid through another method may be refunded.
12. Permitted Use
12.1 You agree not to engage in any prohibited activities, including but not limited to:
(a) Actions that damage, interrupt, or limit access to our website.
(b) Using the site for illegal, harmful, or unethical purposes.
(c) Uploading files containing viruses, malware, or harmful code.
(d) Performing automated data collection, such as scraping, without authorization.
(e) Accessing the site using unauthorized tools like bots or spiders.
(f) Violating our robots.txt directives.
(g) Using website data for marketing purposes without consent.
(h) Contacting individuals using website data for any unauthorized purpose.
(i) Connecting to the site through unapproved devices or networks.
(j) Engaging in hacking, tampering, or damaging devices linked to the site.
(k) Reverse engineering or modifying the website's code or content.
(l) Using the site to develop competing services or share comparisons with third parties.
(m) Selling or transferring your access rights.
(n) Sharing website access through private networks.
(o) Reproducing or altering website content in unauthorized ways.
(p) Violating local laws or regulations while using the site.
(q) Placing fraudulent or speculative orders.
(r) Submitting misleading or false purchase requests.
12.2 You agree to cover any costs, damages, or losses we incur as a result of your involvement in prohibited activities.
12.3 Notify us immediately of any prohibited activity you detect and cooperate with our investigation efforts.
12.4 All information you provide must be truthful, up-to-date, and comply with laws, respecting the rights of others.
12.5 You may be required to verify your identity and the accuracy of provided information.
12.6 Compliance with the legal requirements of your jurisdiction is your responsibility when accessing our site.
12.7 If you notice any suspicious or prohibited behavior on the site, inform us promptly.
13. Links to the Website
13.1 Links to third-party resources on our site are provided for convenience and do not constitute endorsements.
13.2 We are not responsible for the content of external sites linked to ours.
13.3 You may link to our homepage if the link is lawful, fair, and does not harm our reputation.
13.4 Links must not imply an affiliation or approval where none exists.
13.5 You cannot link to our website from a site you do not own.
13.6 Embedding or framing our website content, or linking to any section other than the homepage, is prohibited.
13.7 We reserve the right to revoke linking permissions at our discretion.
13.8 Any site linking to ours must comply with the content guidelines outlined in our acceptable use policy.
13.9 Contact us for prior approval if your linking intentions do not conform to these rules.
14. Intellectual Property Rights
14.1 The design, code, and structure of our site are protected under intellectual property laws.
14.2 We own or hold licenses for all intellectual property associated with the site, including its content. These rights are safeguarded globally, and all rights are reserved.
14.3 The website and its materials are for personal, non-commercial use in compliance with these terms.
14.4 Report suspected intellectual property infringements to us immediately.
14.5 You may not use our trademarks without written permission, except when used within the scope of approved guidelines.
15. Data Protection
15.1 Our Privacy Policy forms part of these terms and conditions and governs your access to and use of the website.
15.2 We use cookies, including for tracking customer preferences on viewing the site. By accepting these terms, you consent to the use of cookies for such purposes. For further details, please refer to our Privacy Policy.
15.3 If you provide personal data, we will process it following your instructions and ensure adequate security measures to protect it against unauthorized access, accidental loss, destruction, or damage.
15.4 Unless otherwise agreed or required, information and documents related to product sales may be shared between us and accessed electronically by our employees, officers, consultants, or agents.
16. Viruses
16.1 We do not guarantee that the website is free of viruses, errors, or security vulnerabilities.
16.2 You are responsible for configuring your systems, software, and platforms to access the website safely. It is recommended that you use your own antivirus protection.
16.3 You must not misuse the website by introducing viruses, Trojan horses, worms, logic bombs, or other harmful or malicious material.
16.4 You must not attempt to gain unauthorized access to the website, its hosting server, or any related computer or database.
16.5 You must not perform or attempt to perform a denial-of-service (DoS) or distributed denial-of-service (DDoS) attack against the website.
16.6 If you violate this paragraph, your right to use the website will be terminated immediately. We may report any violations to relevant authorities as required by law.
17. Liability
17.1 General Limitations
Subject to paragraph 17.13, and to the fullest extent permitted by law, we will not be liable for any loss incurred by you or others resulting from:
(a) Third-party or user content;
(b) Our content, including accuracy, completeness, or timeliness;
(c) The products, including their quality, descriptions, images, specifications, or suitability;
(d) Reliance on information within these terms, conditions, or the website;
(e) Inability to access or partial/unavailable access to the website, or errors;
(f) Delays or failures caused by circumstances beyond our control, such as power outages, strikes, inclement weather, supplier delays, or other unforeseen events.
17.2 Exclusion of Indirect Losses
We are not liable for any loss of profits, business opportunities, goodwill, savings, or other indirect, special, or consequential damages, even if such losses were foreseeable or we were aware of the possibility.
17.3 Liability Cap
Our maximum liability to you under these terms or for product-related claims is capped at the greater of:
- US$1,000; or
- Five times the price you paid for the product that caused the liability.
Unpaid amounts owed by you will reduce this limit.
17.4 Time Limitation
Claims for breach of contract, tort, or statutory duty must be brought within one year of the event causing the loss or expense.
17.5 Employee Liability
Except where legally unavoidable, no claims may be brought personally against our employees, officers, consultants, or agents related to these terms.
17.6 Implied Terms Excluded
To the fullest extent permitted by law, all implied warranties, conditions, and obligations are excluded.
17.7 Specific Acts or Omissions
Claims against us or our personnel are limited to our direct acts or omissions.
17.8 Aggregate Liability
Liability applies collectively and does not allow separate claims for the same damage.
17.9 Group Liability
Liability extends to the entire service or product supplied, with no separate limits for you, your company, or affiliates.
17.10 Shared Liability
If we are jointly liable with another party, we are responsible only for our share of fault, not that of others.
17.11 Reduction of Liability
Liability is reduced by amounts attributable to other parties, regardless of whether claims are pursued against them.
17.12 Additional Considerations
Liability assessments will not consider whether other liable parties are time-barred, insolvent, excluded by limitation clauses, or otherwise unable to contribute.
17.13 Exclusions and Limitations of Liability
The exclusions and limitations in this section do not apply to liability for:
(a) Death or personal injury caused by our negligence;
(b) Fraud or reckless breach of duty;
(c) Any liability that cannot be excluded or limited under applicable law;
(d) Minimum liabilities required by law or regulation, which will replace the limits outlined here.
17.14 Remedies
This section provides a comprehensive and exhaustive list of remedies available under or in connection with these terms and conditions.
18. Indemnification
18.1 Your Obligations
You agree to indemnify and hold harmless the Indemnified Parties against all claims, costs, and losses of any nature arising from:
(a) Your material breach of these Terms and Conditions;
(b) Fraud, negligence, misconduct, or reckless disregard of your obligations under these Terms;
(c) Your use of our website.
18.2 Reimbursement
We may claim reimbursement for reasonable costs incurred in connection with an indemnified claim, and you must pay these costs upon demand.
19. Force Majeure Event
19.1 Termination for Extended Force Majeure
If a Force Majeure Event lasts for more than one week, we may terminate these Terms immediately with written notice. In such cases, our only liability will be to refund payments for Products you have purchased but not received.
19.2 Handling Force Majeure Events
We will use our discretion to address a Force Majeure Event to meet our obligations under these Terms.
20. Variations
20.1 Amendments to Terms
We may revise these Terms and Conditions periodically. If changes may detrimentally affect you, we will notify you in advance. The latest version of these Terms will govern your use of our website and products.
20.2 Non-Agreement with Changes
If you do not agree to the amended Terms, you must stop using our website and refrain from purchasing products.
20.3 Consent to Changes
If you have expressly accepted these Terms, we will request your explicit consent to any revisions before your next product purchase. If you do not provide consent within the specified time, you must discontinue using our website and refrain from purchasing products.
21. Your Breach
21.1 Remedies for Breach
If you breach these Terms or if we reasonably suspect a breach, we may:
(a) Issue formal warnings;
(b) Temporarily block your access to the website;
(c) Suspend processing of your orders;
(d) Refuse payments from you;
(e) Permanently bar your access to the website;
(f) Block access from your IP address;
(g) Contact your Internet service provider to block your access;
(h) Pursue legal action for breach of contract or other violations.
21.2 Circumvention Prohibited
If your access to the site is suspended, banned, or blocked, you must not attempt to circumvent these measures.
22. Termination and Suspension
22.1 Voluntary Termination
You may stop using the Site at any time.
22.2 Suspension by Us
We may suspend the Site's availability at any time, with or without cause, and with or without prior notice.
22.3 Termination Due to Legal or Disruptive Use
We may suspend or terminate your access if your use of the Site risks causing legal liability or disrupting others' use of the Site.
22.4 Notification of Suspension or Termination
While we will attempt to notify you in advance, we reserve the right to suspend or terminate your access immediately and without notice.
22.5 Availability of the Website
We do not guarantee continuous or uninterrupted availability of the Site. Interruptions or restrictions may occur for operational or commercial reasons. You are not entitled to compensation for any such interruptions, terminations, or modifications.
23. Effect of Termination
23.1 End of Obligations
Termination of these terms ends our obligation to provide customer service.
23.2 No Compensation
You are not entitled to compensation for loss of rights, goodwill, or other losses due to termination, regardless of the cause.
23.3 Surviving Provisions
Rights and obligations established before termination remain unaffected. Sections like 17 (Liability) and 18 (Indemnification) will survive termination.
24. General Provisions
24.1 Non-Transferable Rights
You cannot transfer or assign your rights under these terms.
24.2 Cumulative Remedies
Rights and remedies under these terms are cumulative and do not exclude other legal remedies.
24.3 Subcontracting
We may subcontract website hosting to third parties.
24.4 Severability
If any term is deemed invalid or unenforceable, it will still apply to the fullest extent allowed, and the rest of the terms remain valid.
24.5 Waiver of Rights
Failure to enforce any right does not constitute a waiver of that right or any subsequent breaches.
24.6 No Third-Party Consent
These Terms do not grant rights or require consent from third parties.
24.7 Mutual Benefit
These Terms are intended solely for the benefit of the parties involved, not third parties.
25. Applicable Law
Terms such as "Order," "Order Confirmation," "Payment Intermediary," "Product," "Website," and "Site Infrastructure" refer to their respective definitions provided throughout these Terms.
26. Interpretation Provisions
26.2 Paragraph References
References to paragraphs pertain to this document.
26.3 Headings
Headings are for convenience and do not affect interpretation.
26.4 Inclusive Language
Singular terms include the plural, and vice versa. Gendered terms include all genders, and "persons" include entities, companies, and partnerships.
Contact information:
Company Name: Redwood Creative Group Pte. Ltd.
Registration number: 202451997M
Address: 2 VENTURE DR 19-21, 608526, SINGAPORE
Email: admin@roadluxeuk.com